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Lotte New York Palace

ex. The Towers at The New York Palace

455 Madison Avenue, New York, New York, United States, NY 10022  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Lotte New York Palace

Paid Wi-Fi

USD 15.99 per day

Parking

USD 80 per day

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant

Coffee/Tea in lobby

Snack bar

Coffee shop

Shuttle

Free shuttle service

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Editorial review:

This palatial hotel located in Midtown has an amazing location and beautiful rooms. The tower rooms are highly recommended. The fitness center is top-notch, the restaurant is outstanding, and the concierge staff is fabulous. The prices can be a bit much for some.

Verified Reviews:

  • Really central for shopping - Rooms were perfect - Beautiful courtyard
  • Property is elegant - First class views of st patrick's cathedral - Fabulous breakfasts
  • In front of st. patrick cathedral and very close to moma - Room was very large by new york standards - Service was friendly
  • Property is elegant and sophisticated - Impeccable service - Lovely large rooms
  • Rooms were very nice - Hotel itself is beautiful - Location is perfect - Just off madison

Overview

The 5-star Lotte New York Palace is set about 17 km from Newark Museum. The sleek hotel represents innovative architecture in New York.

Manhattan Skyline is within 15 minutes' walk away. Lotte New York Palace is located in Manhattan district next to a tower, a museum and a gallery.

Guests will find fairgrounds, souvenir shops and gift stores in the vicinity of the hotel.

The metro station Lexington Avenue/59th Street is easy to reach.

Rooms

Lotte New York Palace welcomes guests to take advantage of a minibar, a balcony, a sitting area, a personal computer and a phone supplied in the rooms. Some of the classic rooms enjoy a view of the cathedral. They are fitted with marble bathrooms with a shower, toiletries and slippers.

Eat & Drink

Guests can order European meals at the unique restaurant. A lobby bar is available on site. Located in a shopping area, Maloney & Porcelli and Tse Yang Restaurant serve a wide range of meals.

All visitors are offered a full breakfast for a fee. 

Services

Lotte New York Palace provides guests with 24-hour room service, laundry service and car service.

Relax

Guests will enjoy using a health club, a treatment room and a steam room available on site. On-site amenities for fitness include fitness classes and a gym.

Internet

Wireless internet is available in the hotel rooms at USD 15.99 per day.

Guest Parking

Private parking is possible on site at USD 80 per day.

Number of floors:   14.  Number of rooms:   909.

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Facilities

General

  • Non-smoking property
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Children are welcome
  • Luggage storage
  • Private beach
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness centre
  • Water sports
  • Golf course
  • Racquetball

Services

  • Free shuttle service
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Taxi service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Postal service
  • Bell staff/Porter

Dining

  • Paid breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby
  • Catering service

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Secretarial service
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's play area

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach access
  • BBQ facilities
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage
  • Library

Room view

  • City view

Room features

  • Paid Wi-Fi in rooms
  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • In-room safe
  • Paid mini-bar
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Tea and coffee facilities
  • Turndown service
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub shower combination
  • Hair dryer
  • Bathrobe

Media

  • Flat-screen TV
  • Internet television
  • Voice mail
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are allowed on request.

How to reach hotel

hotel Lotte New York Palace New York location
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Hotel Address:

455 Madison Avenue, New York, New York, United States, NY 10022

Get directions
Airports
Train
  • Grand Central Station
    2700 ft
Underground
  • Fifth Avenue/53rd Street
    1000 ft
  • 51st Street (IRT Lexington Avenue Line)
    1000 ft
  • Bus stop
    400 ft
Restaurants
  • Maloney & Porcelli (cuisine: American)
    100 ft
  • Istana Restaurant
    100 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    14
  • Number of rooms:
    909

Rooms and availability

Lotte New York Palace photos Room
Premier Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Connecting room
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Extra long beds
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
Room Description:

Deluxe|Premier Room

Lotte New York Palace photos Room
Premier King Room
City view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Connecting room
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Extra long beds
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
Lotte New York Palace photos Room
Guest Room
City view
  • Room size:

    360 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Individual air conditioning
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Connecting room
  • Trousers press
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Rollaway bed
  • Cots available
  • Extra long beds
  • Dining:Mini-bar
  • Refrigerator
  • Media:Flat-screen TV
  • VCR player
  • 220 V AC
  • Wake up service
  • In-house movie
  • Radio
Room Description:

Cathedral View Double/Double. ROOM ONLY. Dynamic product

Lotte New York Palace photos Room
King Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Balcony/Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Connecting room
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Rollaway bed
  • Extra long beds
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
Lotte New York Palace photos Room
Corner King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Connecting room
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Extra long beds
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Wake up service
Lotte New York Palace photos Room
Superior Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Slippers
  • Balcony/Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Connecting room
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Extra long beds
  • Dining:Mini-bar
  • Coffee/tea maker
  • Refrigerator
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
Lotte New York Palace photos Room
Superior King Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Balcony/Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Carpeted floor
  • Connecting room
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Extra long beds
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • 220 V AC
  • Wake up service
  • In-house movie
Lotte New York Palace photos Room
Executive Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • General:Living room
  • Bathroom:Hair dryer
Room Description:

SUITE EXECUTIVE. ROOM ONLY. Standard rate

Executive Family Tower Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|Tower Executive - Double (Family Plan)

Tower Double Room
  • Max occupancy:

    6 persons

  • Bed type:

    1 Double bed, 2 Double beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
Room Description:

Standard|Double Room - Room Only. Tower-Room Only-Standard

Tower King Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Sauna
    • Private bathroom
    • Non-smoking
    • + More
  • General:Free internet access
  • Slippers
  • Bathroom:Hair dryer
  • Bedding:Sofa bed
  • Rollaway bed
  • Dining:Mini-bar
  • Refrigerator
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
Room Description:

Tower King Room. ROOM ONLY. Dynamic product

Corner King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Free internet access
  • Dining:Refrigerator
Room Description:

Suite|Suite, 1 King Bed, Corner (Towers Corner)

Single Room
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Bathroom:Hair dryer
  • Bedding:Rollaway bed
Room Description:

Standard|Cathedral View Double Double Guestroom

Tower Single Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Bathroom:Hair dryer
Room Description:

Standard|2 Doubles Tower Room

Triple Room
City view
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • General:Individual air conditioning
  • Trousers press
  • Bathroom:Hair dryer
  • Bedding:Rollaway bed
  • Cots available
  • Dining:Mini-bar
  • Media:Television
  • VCR player
  • Radio
Room Description:

Cathedral View Room 2 Double Beds. ROOM ONLY. Dynamic product

Tower Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
  • Bedding:Rollaway bed
Room Description:

2 Doubles Tower Room. ROOM ONLY. Dynamic product

Tower Corner Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 Single bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
Room Description:

Tower Corner Suite. ROOM ONLY. Dynamic product

Standard Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • General:Living room
  • Bathroom:Hair dryer
Room Description:

SUITE STANDARD. ROOM ONLY. Non refundable

Corner Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Bathroom:Hair dryer
Room Description:

Towers Corner Suite/ Single -

Standard Quadruple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Bathroom:Hair dryer
Room Description:

QUADRUPLE STANDARD

Junior Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Junior Suite|Junior Suite

Family Double Room
City view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|Cathedral View Double - Double (Family Plan)

Family Tower Queen Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Queen-size bed

  • Check Prices
Room Description:

Standard|Tower Queen - Double (Family Plan)

Family Tower Corner Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Tower Corner Suite - Double (Family Plan)

Superior Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Superior|Superior Double - Single

Superior Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Superior Room 2 Double Beds. ROOM ONLY. Standard rate

Superior Quadruple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Deluxe Twin Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Double bed, 2 Single beds or 1 Double bed

  • Check Prices
Room Description:

Deluxe|Deluxe Twin Room (2 twin beds)

Deluxe Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Deluxe Double Suite with 1 bedroom (Double bed)

Spacious Corner King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

This spacious corner room boasts sweeping views of St. Patrick's Cathedral. It includes a 42-inch plasma TV, a laptop safety deposit box and a minibar.

Executive Tower Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
Room Description:

Deluxe|Tower Executive() DoubleFamilyPlan

Executive Double Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Bathroom:Hair dryer
Room Description:

DOUBLE EXECUTIVE. ROOM ONLY. Non refundable

Executive King Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Free internet access
  • Dining:Refrigerator
Room Description:

SUITE EXECUTIVE KING BED. ROOM ONLY. Non refundable

Executive Tower King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Suite|Executive Suite, 1 King Bed, Tower (Luxury)

Executive Tower Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Deluxe|Tower Executive - Single

Executive Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

Deluxe|SINGLE EXECUTIVE

Executive Tower Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Deluxe|Tower Executive - Triple

Executive Tower Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
Room Description:

SUITE EXECUTIVE TOWER ROOM. ROOM ONLY. Non refundable

Executive Junior Suite
  • Max occupancy:

    4 persons

  • Check Prices
  • Bathroom:Hair dryer
Room Description:

Junior Suite|JUNIOR SUITE EXECUTIVE

Luxury Tower Queen Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Queen-size beds

  • Check Prices
  • Bedding:Rollaway bed
Room Description:

Deluxe|Luxury Room, 2 Double Beds, Tower

Luxury Room
  • Max occupancy:

    4 persons

  • Check Prices
  • Bathroom:Hair dryer
Room Description:

Deluxe|Room LUXURY

Luxury Tower King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Bedding:Rollaway bed
Room Description:

Deluxe|Luxury Room, 1 King Bed, Tower

Luxury Corner King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Suite|Luxury Suite, 1 King Bed, Corner (Corner)

Lotte New York Palace Location

Legend
  • Current hotel
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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

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Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Empire State Building 4500 ft
    350 Fifth Avenue Between 33rd and 34th Streets
  • Meatpacking District4900 ft
    West of Eighth Avenue
  • High Line2.1 mi
    Access at Gansevoort Street, 14th Street, 16th Street, 18th Street, 20th Street, New York City
  • Herald Square4500 ft
    1 Herald Square at 34th Street and Sixth Avenue
  • The Juilliard School1.1 mi
    60 Lincoln Center Plz

Near the hotel

  • Rockefeller Center1000 ft
    45 Rockefeller Plaza
  • New York Public Library2500 ft
    476 5th Ave New York, NY 10018
  • City Center2400 ft
    131 W. 55th St, New York City
  • Trump Tower1700 ft
    725 Fifth Avenue
  • Chrysler Building 2400 ft
    405 Lexington and 42nd St.
  • Good Morning America Studios3000 ft
    44th Street and Broadway

Restaurants nearby

  • Maloney & Porcelli100 ft

    Address: 37 E 50th St
    Phone: 212-750-2233

    85% likes this, based on 205 reviews
    Cuisine: American
    Price Range: USD 43 - USD 82

  • Tse Yang Restaurant200 ft

    Address: 34 E 51st St
    Phone: 212-688-5447

    Cuisine: Chinese
    Price Range: USD 1 - USD 41

  • Prime Grill400 ft

    Address: 60 E 49TH St
    Phone: (212) 692-9292

  • Istana Restaurant100 ft

    Address: 455 Madison Ave
    Phone: 212 303 6032

    64% likes this, based on 20 reviews
    Price Range: USD 42 - USD 62

  • Sushi-Ann300 ft

    Address: 38 E. 51st St.
    Phone: 212-755-1780

    67% likes this, based on 69 reviews
    Cuisine: Japanese
    Price Range: USD 51 - USD 76

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    14
  • Number of rooms:
    909

Lotte New York Palace Reviews

Guest reviews are submitted by our customers after their stay at Lotte New York Palace

8.4
SuperbBased on573 reviews

Guest reviews

  • Group of friends
    10.0

    The staff treated you as individuals, very personal. The location was the best location we have stayed in New York by far. Good location for sights, shopping, subway. Very safe area. Rooms service first class turn down service a nice touch. Cannot fault can't wait to go back.

  • Single
    7.0

    The hotel is really beautiful, the lobby gives the real "glamour" feeling. Prime location - close to New York attractions. Nice staff.

    The price on Booked.net did not include tax - which mean, the european traveller is surprised by ca 100 usd per night - and this, of course, is not nice surprise. The price per room did not include anything complementary. There was no coffe and tea facility in the room - the room service asked about it denied providing it, but at the reception on my check-out I was informed that I could have it as a complimentary service if I booked it on-line. The morning coffee was priced as a champagne, and tasted as a dishwasher liquid.

  • Single
    4.6

    The only thing I really liked was the location.

    Several things. Firstly, at $500 a night a complimentary bottle of water in the room would be appreciated (if not breakfast included) instead I paid $11 dollars for a bottle of water. I ordered coffee to my room as I needed to work there and nearly collapsed when I was charged $18 for a cup of coffee - this is simply extortionate and disrespectful to customers who are already paying on the higher end for this location. Thirdly, I was informed at reception that the wifi is free (he forget to mention "only in the lobby") - so, I ended up having to pay an additional $16 a night for wifi which would be sort of ok if it was any good which it was not - really slow and patchy. This hotel is a rip off.

  • Family with children
    9.6

    The staff was fantastic as was the location and views.

    The in-room meals were just mediocre in a city worth the trip for the food alone!

  • Older travelers
    8.2

    1.- The hotel housekeeping has discontinued the evening making of the room. 2.- The hotel cafeteria does not provide restaurant service in the afternoon or evening. 3.- The hotel housekeeping did not replace the glasses at the minibar.

  • Family with children
    9.2

    The location is excellent. the service was great. Everybody was polite. When i read the comments for this hotel, i was a little worried, they were all wrong. I am very happy with my stay.

  • Older travelers
    10.0

    Everything was great But the Restaurant gilt was not good Food was terrible.

    The restaurant gilt The food was terrible Was not worth the money

  • Single
    8.8

    great location, nice room, nice staff

    lights in my room were hard to figure out, no individual climate control in my room, unbelievably expensive menu to eat in the hotel especially breakfast

  • Single
    9.6

    The Room at the 53rd floor. The location on the 50th street. The quality of the lobby.

  • Older travelers
    10.0

    We were there during Hurricane Dandy and couldn't get out of NYC. The staff couldn't have more friendly or helpful. We were very pleased with everything. Highly recommend.

  • Older travelers
    8.8

    Location was close to desired shopping area

    Only provided 1 pillow on each bed. Seems like an odd way to cut back

  • Family with children
    8.2

    Style, comfort

    not eco friendly at all - all old fashioned light bulbs

  • Family with children
    5.8

    Location, comfort

    Waited, waited and waited to get checked into our room on Friday night when I requested earlier check in as it was my daughters birthday finally had to corner a manager to escalate as all the people arriving later were getting checked in ahead of me!! 16H floor hall constantly smells like whatever they are cooking in the kitchen , really disgustng, your clothes smelled like grilled oniions if you lingered in the hallway requested two additional pillows as there is only one pillow per bed. Attendant dropped it off and then shoutedd 'and thank you' when I didnt tip him, very rude and classless

  • Family with children
    8.8

    It was a lovely stay, I liked the location, it's a beautiful and elegant hotel, big rooms, very clean, nice staff

  • Single
    10.0

    a beautiful midtwon hotel for businese or pleasure

    simply all good

How to reach hotel

hotel Lotte New York Palace New York location
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Hotel Address:

455 Madison Avenue, New York, New York, United States, NY 10022

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Airports
Train
  • Grand Central Station
    2700 ft
Underground
  • Fifth Avenue/53rd Street
    1000 ft
  • 51st Street (IRT Lexington Avenue Line)
    1000 ft
  • Bus stop
    400 ft
Restaurants
  • Maloney & Porcelli (cuisine: American)
    100 ft
  • Istana Restaurant
    100 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    14
  • Number of rooms:
    909